Policies
1. Privacy Policy
Our Privacy Policy
We respect the privacy of our customers and care about the security of their data. This privacy policy explains how we collect, use and protect the information of our users who visit and shop on our e-commerce site. All our users are deemed to have accepted the following privacy policy terms when they access this site.
Collection and Use of Personal Data: During the process of creating an order, registering, subscribing to the newsletter, data such as name, email address, telephone number and payment information are collected. This information is used to process orders, provide customer support and communicate.
Cookies: We use cookies to improve user experience, save visitors' preferences and perform analysis. You can change the cookie settings via your browser and choose to accept or reject them.
Data Security: We use up-to-date security technologies to ensure the confidentiality of user information. Your data is protected by firewalls and encryption systems.
Data Sharing: Your personal data is only shared with third parties (e.g. cargo companies) from whom we receive services for the processing of orders. Your information is not shared with third parties except for legal obligations.
Legal Compliance: This privacy policy has been prepared in accordance with the applicable data protection laws (KVKK, GDPR, etc.). We protect all your data privacy rights and take the necessary measures within the framework of the law.
2. Terms and Conditions
Terms and Conditions of Use
By visiting our site and shopping, you are deemed to have accepted the following terms. These terms determine user rights and obligations.
Membership: Users who become members of the site are obliged to provide accurate and up-to-date information. Memberships made with misleading information may be suspended.
Order Process: When the order is completed, a confirmation email is sent. In case of stock shortage, the user is informed and the payment is refunded.
Pricing and Promotions: We reserve the right to make changes to prices and promotions. Detailed information about campaigns and promotion conditions are specified on the relevant campaign page.
Use of Content: All content on the site (images, texts, logos, etc.) are subject to copyright and cannot be used without permission.
3. Shipping & Delivery Policy
Shipping and Delivery Information
We cooperate with our cargo service providers to deliver your orders quickly and safely.
Delivery Time: Orders are usually delivered within 1-3 business days. Estimated delivery times may vary depending on your location.
Delivery Fees: Shipping fees specified in your orders appear in the order summary. Free shipping is provided for purchases over a certain amount.
Accuracy of Delivery Address: In order for delivery to be made correctly and on time, you must enter your address information completely and accurately.
4. Return and Exchange Policy
Return and Exchange Process
Customer satisfaction is important to us. If you are not satisfied with your orders, you can exercise your right to return or exchange.
Return and Exchange Conditions: Products must be unused, in their original packaging and with all labels.
Return Period: You can initiate your return requests within 14 days from the date of delivery. When the return is approved, your payment will be refunded to your account according to bank procedures.
Exchange Requests: In exchange transactions, you must resend the product. The new product will be sent according to stock status.
Return Shipping Fee: Return shipping costs are the responsibility of the user; however, shipping costs for incorrect or defective shipments are covered by our store.
5. Order Cancellation & Modification Policy
Order Cancellation and Change Conditions
You can contact our customer service to cancel or change your orders.
Cancellation Period: Orders can be canceled before they are shipped. Refunds can be made for orders that have been shipped.
Order Changes: Changes to order details, address or payment method can be made before the order is shipped.
Payment Refund in Case of Cancellation: Payment for cancelled orders will be made to your bank account within 7 business days from the cancellation confirmation.
6. Payment Policy
Payment Options and Security
We use up-to-date security protocols so that you can make your payments safely.
Payment Options: You can pay using credit card, debit card and online payment systems.
Security Measures: In our payment system protected by an SSL certificate, your credit card information is kept safe and is not stored in any way.
Installment Options and Promotions: Installment options are available with certain payment options. Promotion codes and coupons can be used during payment.
7. Warranty Policy
Warranty Conditions
Our products are guaranteed against manufacturing defects for a certain period of time.
Warranty Period: The warranty period for the products is 2 years, during which free repair or replacement is provided against manufacturing defects.
Situations Not Covered by Warranty: User error, misuse or damage are not covered by the warranty.
8. Product Information & Usage Policy
Product Information and Instructions for Use
Each of our products is equipped with specific instructions for the safe and correct use of the user.
Product Details: The product features, usage areas and advantages are detailed on the product description page.
Care and Cleaning Instructions: For the long life of your products, care instructions should be followed.
9. Customer Service & Contact Policy
Customer service
Our customer service is happy to contact you for any questions and problems you may have.
Communication Channels: You can reach us via e-mail, phone or live support.
Support Hours: Our customer support is active 7 days a week between 09:00-18:00
10. Social Responsibility & Sustainability Policy
Our Sustainability Principles
We follow environmentally friendly and sustainable production processes for a better future. We use recyclable packaging and environmentally friendly production processes.
11. Customer Reviews & Feedback Policy
User Comments
We would be happy to hear your feedback about our products. We aim to maximize customer satisfaction, even taking negative comments into consideration.
12. Frequently Asked Questions (FAQ)
Frequently Asked Questions
We provide quick answers to the most frequently asked questions to make your shopping experience easier. You can easily access the information you need on topics such as ordering, delivery, returns and payment.
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